Superiority of Races in Sinclair Lewis Babbitt Essay -- Lewis Babbitt

Superiority of Races in Babbit      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Hatred, intolerance, prejudice, and narrow-mindedness are all terms that can be applied when describing someone who is a bigot.   By these terms George F. Babbitt, the protagonist in Sinclair Lewis' Babbitt, and many of his acquaintances are quite the bigots toward all those that appear different than he is especially immigrants and minorities in America.   The blame should not be placed squarely on these men's shoulders for possessing such hate filled beliefs, but their opinion of the matter is generated from the accepted notion, which had been approved of and passed down through the generations, that immigrants and minorities are far less superior than the "native" white men who have "always" lived in America.   The irony of this subject in the book is that although men of Babbitt's stature openly shared and joked with one another about their superiority to all other races, not one would ever admit that he was even by a small degree a bigot. By showing this to the reader Lewis was making the point that even though there were few that openly admitted to being a bigot almost everyone had some type of bigotry inside because to him it was an essential part of human nature.   Even though there is still racism in today's society it is not as widespread as it was during the time in which Lewis wrote.   Therefore Lewis' view of human nature is not entirely accurate when applied to modern society.  Ã‚        Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Although Babbitt never publicly articulated any racist type comments, his ideas toward immigrants and minorities could easily be affiliated with that of racial supremacy.   Although there was a brief period in which Babbitt did sympathize with the immigrant... ... Paul S, et al. The Enduring Vision: a History of the American People. 4th ed. Boston: Houghton Mifflin, 2000. 950   Ezekiel, Raphael S. Introduction The Racist Mind: Portraits of American Neo-Nazis and Klansmen. New York: Penguin, 1995. xxviii-xxi. Lewis, Sinclair. Babbitt. 1922. New York: Bantam, 1998. 21+ 148-149 Leyden, Thomas James. "The Making of a Skinhead." Simon Wiesenthal Center. 1999. http://www.wiesenthal.com/tj/index.html>. Rpt. in Ethnic Violence. Ed. Myra H. Immell. San Diego: Greenhaven Press, 2000. 98   Pascoe, Elaine. Racial Prejudice: Why Can't We Overcome?. 2nd ed. New York:   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Franklin Watts, 1997. 21+ 33+ 79-80+ 99+ 116. Witkin, Gordon, and Jeannye Thornton. "Pride and Prejudice." U.S. News & World Report 15 Jul.1996. Rpt. in Ethnic Violence. Ed. Myra H. Immell. San Diego: Greenhaven Press, 2000. 74. Superiority of Races in Sinclair Lewis' Babbitt Essay -- Lewis Babbitt Superiority of Races in Babbit      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Hatred, intolerance, prejudice, and narrow-mindedness are all terms that can be applied when describing someone who is a bigot.   By these terms George F. Babbitt, the protagonist in Sinclair Lewis' Babbitt, and many of his acquaintances are quite the bigots toward all those that appear different than he is especially immigrants and minorities in America.   The blame should not be placed squarely on these men's shoulders for possessing such hate filled beliefs, but their opinion of the matter is generated from the accepted notion, which had been approved of and passed down through the generations, that immigrants and minorities are far less superior than the "native" white men who have "always" lived in America.   The irony of this subject in the book is that although men of Babbitt's stature openly shared and joked with one another about their superiority to all other races, not one would ever admit that he was even by a small degree a bigot. By showing this to the reader Lewis was making the point that even though there were few that openly admitted to being a bigot almost everyone had some type of bigotry inside because to him it was an essential part of human nature.   Even though there is still racism in today's society it is not as widespread as it was during the time in which Lewis wrote.   Therefore Lewis' view of human nature is not entirely accurate when applied to modern society.  Ã‚        Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Although Babbitt never publicly articulated any racist type comments, his ideas toward immigrants and minorities could easily be affiliated with that of racial supremacy.   Although there was a brief period in which Babbitt did sympathize with the immigrant... ... Paul S, et al. The Enduring Vision: a History of the American People. 4th ed. Boston: Houghton Mifflin, 2000. 950   Ezekiel, Raphael S. Introduction The Racist Mind: Portraits of American Neo-Nazis and Klansmen. New York: Penguin, 1995. xxviii-xxi. Lewis, Sinclair. Babbitt. 1922. New York: Bantam, 1998. 21+ 148-149 Leyden, Thomas James. "The Making of a Skinhead." Simon Wiesenthal Center. 1999. http://www.wiesenthal.com/tj/index.html>. Rpt. in Ethnic Violence. Ed. Myra H. Immell. San Diego: Greenhaven Press, 2000. 98   Pascoe, Elaine. Racial Prejudice: Why Can't We Overcome?. 2nd ed. New York:   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Franklin Watts, 1997. 21+ 33+ 79-80+ 99+ 116. Witkin, Gordon, and Jeannye Thornton. "Pride and Prejudice." U.S. News & World Report 15 Jul.1996. Rpt. in Ethnic Violence. Ed. Myra H. Immell. San Diego: Greenhaven Press, 2000. 74.

A Note on the Growth of Research in Service Operations Management

PRODUCTION AND OPERATIONS MANAGEMENT Vol. 16, No. 6, November-December 2007, pp. 780 –790 issn 1059-1478 07 1606 780$1. 25 POMS doi 10. 3401/poms.  © 2007 Production and Operations Management Society A Note on the Growth of Research in Service Operations Management Jeffery S. Smith †¢ Kirk R. Karwan †¢ Robert E. MarklandDepartment of Marketing, Florida State University, Rovetta Business Building, Tallahassee, Florida 32306, USA Department of Business and Accounting, Furman University, 3300 Poinsett Highway, Greenville, South Carolina 29613, USA Management Science Department, Moore School of Business, University of South Carolina, 1705 College Street, Columbia, South Carolina 29208, USA [email  protected] fsu. edu †¢kirk. [email  protected] edu †¢[email  protected] sc. edu e present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research.We reviewed ? ve mainstream operation s management journals over a 17-year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions. Key words: research productivity; research review; service operations Submissions and Acceptance: Original submission: Received November 2005; revisions received July 2006 and October 2007; accepted October 2007 by Aleda Roth. W 1. IntroductionThe transformation of industrialized economies from a manufacturing base to a service orientation is a continuing phenomenon. The trend is readily apparent in the United States where, by virtually all accounts, over 80% of private sector employment is engaged in some sort of service work (Karmarkar, 2004). Despite this, observers of research in operations management (OM) have long been critical of the ? eld for not transitioning in a similar manner. One study by Pannirselvam et al. (1999) revi ewed 1,754 articles between 1992 and 1997 in seven key OM journals and reported only 53 (2. 7%) addressed service-related problems.Roth and Menor (2003) also voiced concern about a paucity of research in presenting a Service Operations Management (SOM) research agenda for the future. Regardless of the exact ? gures, there is clearly enormous potential and need for research in the service operations arena. Recent developments within the discipline are encouraging. For example, Production and Operations Management (POM) and the Production and Operations Management Society (POMS) have taken several steps to facilitate research in service operations. First, the journal recently published three focused issues on 780 service operations.Second, POMS created a society subdivision, the College of Service Operations, that has hosted several national and international meetings. Finally, the journal now has an autonomous editorial department dedicated to service operations. Other initiatives to promote the service operations management ? eld include the establishment of IBM’s Service Science, Management, and Engineering initiative (Spohrer et al. , 2007) and the Institute for Operations Research and Management Science Section on Service Science. To a large extent, the service operations ? eld has long been considered to occupy a niche within operations management.If service operations management researchers are to establish themselves ? rmly within the OM community, it is our contention that their theoretical contributions to leading academic journals must be more widely recognized and their relevance to practice acknowledged. As a part of the effort to encourage this progress, the purpose of this note is twofold: (1) to demonstrate that published work in the key operations journals is indeed showing an upward trend and (2) to facilitate research of individual scholars by identifying the individuals and institutions that have contributed most to the ? ld of service operations. Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society 781 2. Methodology and Results Although much more complex mechanisms exist to measure â€Å"contribution,† we relied on a straightforward approach to assess contributions by individuals and institutions. We considered four issues: (1) the time frame for the review, (2) the journals to be included, (3) the metric for productivity, and (4) the means to identify the articles to be included.First, we selected a 17-year time frame beginning with 1990 and running through 2006 because we believed that this interval would provide a comprehensive picture of the service operations ? eld as it has developed, as well as an opportunity to detect any overall trends. Next, we limited our assessment to the outlets identi? ed by the University of Texas at Dallas as the premier journ als in operations management (see http://citm. utdallas. edu/ utdrankings/).These include 3 journals dedicated to OM, the Journal of Operations Management (JOM), Manufacturing and Service Operations Management (MSOM), and POM, and two multidisciplinary journals, Management Science (MS) and Operations Research (OR). Third, we assessed scholarly productivity by counting the number of research articles attributable to both individuals and their academic institutions, assigning a weight of 1/n to an author and his or her institution if an article had multiple (â€Å"n†) authors. The ? al issue to determine was what constituted a SOM article. We ? rst eliminated any article or research note that centered on agriculture, mining, or manufacturing. Then, two authors served as independent judges to determine whether an article employed an operations focus while addressing a service-speci? c problem or situation. In cases where there was disTable 1 Year 1990 1991 1992 1993 1994 1995 19 96 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 Totals Service % agreement between the two raters, the third author made the ? al decision. Consequently, an article was excluded if it developed a generic operations model or involved an operations topic that was discussed in a general way and was applicable in either a manufacturing or a service environment. When an article made speci? c reference to service contexts and elaborated on them, it was included. To clarify this point, consider the case of an article investigating an inventory-positioning policy between a manufacturer and a series of retailers.The article would be included as pertaining to service operations if it took the perspective of the retail operation but would be excluded if it took the manufacturing viewpoint. Using this methodology, we identi? ed 463 distinct service operations articles (see the Appendix for a complete list) and recorded information on the author(s) and author af? liation(s) at the time of p ublication. The numerical summary of articles is shown in Table 1, with each journal’s share of service operations articles.Over the 17-year period JOM, MSOM, and POM all exceeded 15% of service articles with respect to the total number of articles published, with OR and MS publishing somewhat smaller percentages. Additionally, there is an upward trend in the total number of service articles appearing in all ? ve journals, with a marked increase in the past 3 years (see Figure 1). With regard to JOM and POM, part of this move is attributable to the publication of special issues, which is a positive development because it demonstrates a heightened emphasis originating at the editorial level.The total number of individuals appearing in the sample pool was 799. In Table 2, we list 27 individuals Distribution of Service Operations Publications by Selected Journal and Year JOM 4 1 n/a 2 1 4 3 1 3 3 6 5 8 3 7 11 13 75 15. 4 MS 3 9 5 4 5 12 4 8 11 15 5 7 3 4 11 16 13 135 6. 5 MSOM n /a n/a n/a n/a n/a n/a n/a n/a n/a 0 3 5 3 1 5 5 6 28 16. 8 OR 10 5 10 12 6 8 6 7 10 5 9 5 8 6 11 16 16 150 10. 1 POM n/a n/a 3 1 2 3 3 2 3 11 2 4 4 14 11 3 9 75 17. 9 Total 17 15 18 19 14 27 16 18 27 34 25 26 26 28 45 51 57 463 Service % 7. 0 6. 7 6. 6 7. 8 5. 9 8. 9 6. 3 7. 0 9. 2 12. 5 9. 0 9. 2 8. 8 10. 7 15. 17. 2 17. 2 10. 0 Note. n/a (not applicable) indicates that no issue was published in the speci? c journal in the target year; totals indicate the sum of all service operations articles in the noted year/journal; service % indicates the representation of service articles in comparison to the total number of articles published. 782 Figure 1 Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society Distribution of Service Articles over the Investigation Period 70Number of Service Articles 60 50 40 30 20 10 2001 2004 1990 1993 1995 1998 2000 2002 2003 1994 1999 1991 1992 1996 1997 Year who contributed the most articles on SOM in the ? ve journals. We conducted the same analysis by institution, and it resulted in 343 organizations appearing in the sample. Columbia University contributed the most articles, with a score of 16. 17. Massachusetts Institute of Technology, the University of Minnesota, and the University of Pennsylvania followed with productivity scores greater than 12. Table 3 lists the remainder of the 26 most productive institutions.Although clearly dependent upon the journals within the sample, an important conclusion that might Table 2 Name Ward Whitt Gary Thompson Stefanos Zenios Scott Sampson Richard Chase Arnold Barnett Kenneth Boyer Arthur Hill Aleda Roth Robert Shumsky Dimitris Bertsimas Susan Meyer Goldstein Julie Hays Ananth Iyer Andreas Soteriou Cynthia Barnhart Vishal Gaur Deborah Kellogg Larry Jacobs Marshall Fisher Francois Soumis William L Cooper Jean Harvey Serguei Netessine Gerard Cacho n Kingshuk Sinha Avishai Mandelbaum Individual Author Contributions Productivity score 8. 0 5. 50 3. 33 3. 33 3. 17 2. 90 2. 67 2. 67 2. 67 2. 53 2. 50 2. 50 2. 50 2. 50 2. 50 2. 42 2. 33 2. 25 2. 20 2. 17 2. 03 2. 00 2. 00 2. 00 1. 83 1. 83 1. 83 be drawn from Tables 2 and 3 is that the key contributions in SOM research are diverse and originate from a broad array of authors and institutions. Many of these authors and institutions are known to approach the ? eld from normative or prescriptive perspectives and others from more empirical or descriptive perspectives.In fact, Gupta, Verma, and Victorino (2006) recently noted that much of the growth in service research has come from studies that completely or partially employed empirical research methodologies. This increased emphasis on empirical studies bodes well for the â€Å"new† and growing ? eld. Table 3 Institution Institutional Contributions Productivity score 16. 17 16. 05 13. 41 12. 17 8. 75 8. 15 6. 75 6. 67 6. 67 6. 17 5. 77 5. 67 5. 67 5. 58 5. 50 5. 42 4. 95 4. 87 4. 75 4. 70 4. 50 4. 50 4. 42 4. 33 4. 33 4. 08Columbia University Massachusetts Institute of Technology University of Minnesota University of Pennsylvania University of Southern California Michigan State University University of Texas at Austin Stanford University Purdue University Cornell University Carnegie Mellon University University of North Carolina at Chapel Hill Georgia Institute of Technology University of Utah New York University Harvard University Northern Illinois University University of Rochester Southern Methodist University Naval Postgraduate School AT&T University of Cyprus University of California at Los Angeles University of Maryland Vanderbilt University University of Michigan 2006 2005Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society 783 3. Concluding Comments â € ¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ A variety of forces appear to be stimulating a longexpected increase in research emphasis on service operations management. Because service organizations and issues increasingly dominate the global economy, a greater emphasis on SOM research seems important and inevitable. With operations management journals and related professional societies simultaneously providing visibility for researchers and their efforts, it is likely that we will move forward toward a clearer and more robust SOM research paradigm.Acknowledgments We thank the anonymous reviewers and the editorial team for their insightful comments on earlier drafts of this paper. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Appendix Journal of Operations Management †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Davis, 1990, An analysis of customer satisfaction with waiting times in a two-stage service process. Mabert, 1990, Measuring the impact of part-time workers in service organizations. Mersha, 1990, Enhancing the customer contact model. Thompson, 1990, Shift scheduling in services when employees have limited availability. Haynes, 1991, Management of technology in service ? rms. Banker, 1993, Integrated system design and operational decisions for service sector outlets.Thompson, 1993, Accounting for the multi-period impact of service when determining employee requirements for labor scheduling. Rajagopalan, 1994, Retail stocking decisions with order and stock sales. Heineke, 1995, Strategic operations management decisions and professional performance in U. S. HMOs. Karmarkar, 1995, Service markets and competition. Kellogg, 1995, A framework for strategic service management. Thompson, 1995, Labor scheduling using NPV estimates of the marginal bene? t of additional labor capacity. Archer, 1996, Consumer response to service and product quality. Butler, 1996, The operations management role in hospital strategic planning. Klassen, 1996, Scheduling outpatient appointments in a dynamic environment.Youngdahl, 1997, The relationship between service customers’ quality assurance behaviors, satisfaction, and effort. Harvey, 1998, Service quality. Narasimhan, 1998, Reengineering service operations. Soteriou, 1998, Linking the customer contact model to service quality. Simons, 1999, Process design in a down-sizing service operation. Smith, 1999, The relationship of strategy, ? t, productivity, and business performance in a services setting. Stank, 1999, Effect of service supplier performance on †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ satisfaction and loyalty of store managers in the fast food industry. Ketzenberg, 2000, Inventory policy for dense retail outlets. Metters, 2000, A typology of de-coupli ng strategies in mixed services.Miller, 2000, Service recovery. Sarkis, 2000, An analysis of the operational ef? ciency of major airports in the United States. Seung-Chul, 2000, Flexible bed allocation and performance in the intensive care unit. Verma, 2000, Con? gurations of low-contact services. Boone, 2001, The effect of information technology on learning in professional service organizations. Hays, 2001, A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality. McFadden, 2001, Operations safety. Meyer-Goldstein, 2001, An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria.Pullman, 2001, Service design and operations strategy formulation in multicultural markets. Boyer, 2002, E-services. Cook, 2002, Human issues in service design. Hill, 2002, Research opportunities in service process design. Li, 2002, The impact of strategic operations management decisions on community ho spital performance. Menor, 2002, New service development. Meyer-Goldstein, 2002, The effect of location, strategy, and operations technology on hospital performance. Meyer-Goldstein, 2002, The service concept. Simons, 2002, A case study of batching in a mass service operation. Detert, 2003, The measurement of quality management culture in schools. Sa? zadeh, 2003, An empirical analysis of ? ancial services processes with a front-of? ce or back-of? ce orientation. Youngdahl, 2003, Revisiting customer participation in service encounters. Frohle, 2004, New measurement scales for evaluating perceptions of the technology-mediated customer service experience. Pagell, 2004, Assessing the impact of alternative manufacturing layouts in a service setting. Rabinovich, 2004, Physical distribution service quality in internet retailing: Service pricing, transaction attributes, and ? rm attributes. Stuart, 2004, Toward an integrative approach to designing service experiences. Sun, 2004, Assessing joint maintenance shops in the Taiwanese Army using data envelop analysis.Tucker, 2004, The impact of operational failures on hospital nurses and their patients. Zhao, 2004, Quality management and organizational context in selected service industries of China. Boyer, 2005, Extending the supply chain. Chesteen, 2005, Comparing quality of care in non-pro? t and for-pro? t nursing homes. Jambulingam, 2005, Entrepreneurial orientation as a basis for classi? cation within a service industry. 784 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢Kimes, 2005, An evaluation of heuristic methods for determining the best table mix in full-se rvice restaurants. Meyer-Goldstein, 2005, Linking publicness to operations management practices. Narasimhan, 2005, Ef? cient service location design in government services. Olson, 2005, Operational, economic and mission elements in not-for-pro? t organizations. Thirumalai, 2005, Customer satisfaction with order ful? llment in retail supply chains. Thompson, 2005, Using information on unconstrained student demand to improve university course schedules. Voss, 2005, Managerial choice and performance in service management. Wisner, 2005, The service volunteer–loyalty chain.Apte, 2006, Analysis and improvement of delivery operations at the San Francisco public library. Boyer, 2006, Customer behavioral intentions for online purchases. de Treville, 2006, Applying operations management logic and tools to save lives. Dilts, 2006, Impact of role in the decision to fail. Gowen, 2006, Exploring the ef? cacy of healthcare quality practices, employee commitment, and employee control. Hays, 2006, Service guarantee strength. Hume, 2006, Understanding the service experience in nonpro? t performing arts. Karwan, 2006, Integrating service design principles and information technology to improve delivery and productivity in public sector operations. Li, 2006, Hospital technology and nurse staf? ng management decisions.Sampson, 2006, Optimization of volunteer labor assignments. Simpson, 2006, Modeling of residential structure ? re response. Sulek, 2006, Measuring performance in multi-stage service operations. Verma, 2006, Using a market-utility-based approach to designing public services. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Management Science †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Batta, 1990, Covering-location models for emergency situation that require mult iple response units. Bechtold, 1990, Implicit modeling of ? exible break assignments in optimal shift scheduling. Psaraftis, 1990, Routing and scheduling on a shoreline with release times. Abramson, 1991, Constructing school timetables using simulated annealing.Bard, 1991, Designing telecommunications networks for the reseller market. Domich, 1991, Locating tax facilities. Easton, 1991, Suf? cient working subsets for the tour scheduling problem. Jagannathan, 1991, Storing crossmatched blood. Lovell, 1991, The allocation of consumer incentives to meet simultaneous sales quotas. Mandell, 1991, Modeling effectiveness– equity trade-offs in public service delivery systems. Ray, 1991, Resource-use ef? ciency in public schools. Simms, 1991, An information processing model of a police organization. Gleeson, 1992, Renovation of public housing. Ho, 1992, Minimizing total cost in scheduling outpatient appointments.Rabinowitz, 1992, A nonlinear heuristic short-term model for hydroelectri c energy production. Sherali, 1992, An integrated simulation and dynamic programming approach for determining optimal runway exit locations. Whitt, 1992, Understanding the ef? ciency of multi-server service systems. Grabowski, 1993, An expert system for maritime pilots. Graves, 1993, Flight crew scheduling. Hoffman, 1993, Solving airline crew scheduling problems by branch-and-cut. Moskowitz, 1993, A multistage screening model for evaluation and control of misclassi? cation error in the detection of hypertension. Brimberg, 1994, Economic development of groundwater in arid zones with applications to the Negev Desert, Israel.Jarrah, 1994, Equipment selection and machine scheduling in general mail facilities. Jarrah, 1994, Solving large-scale tour scheduling problems. Krass, 1994, A network model to maximize Navy personnel readiness and its solution. Lynch, 1994, Regulatory measurement and evaluation of telephone service quality. Apte, 1995, Global disaggregation of information-intensiv e services. Darr, 1995, The acquisition, transfer, and depreciation of knowledge in service organizations. Fladmoe-Lindquist, 1995, Control modes in international service operations. Kellogg, 1995, Constructing an empirically derived measure for customer contact. McLaughlin, 1995, Professional service organizations and focus.O’Kelley, 1995, Lower bounds for the hub location problem. Peterson, 1995, Models and algorithms for transient queuing congestions at airports. Roth, 1995, Strategic determinants of service quality and performance. Sampson, 1995, Increasing service levels in conference and educational scheduling. Sulek, 1995, The impact of a customer service intervention and facility design on ? rm performance. Swersey, 1995, An integer programming model for locating vehicle emissions testing stations. Thompson, 1995, Improved implicit optimal modeling of the labor shift scheduling problem. Ahn, 1996, Involving patients in the cadaveric kidney transplant allocation proces s. Dittus, 996, Medical resident work schedules. Gerchak, 1996, Reservation planning for elective surgery under uncertain demand for emergency surgery. Jacobs, 1996, Overlapping start-time bands in implicit tour scheduling. Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ 785 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Archibald, 1997, An optimal policy for a two depot inventory problem with stock transfer. Desaulniers, 1997, Daily aircraft routing and scheduling. Eisenstein, 1997, Garbage collection in Chicago.Gavish, 1997, LEOS—Optimal satellite launch policies. Mukhopadhyay, 1997, Information technology impact on process ou tput and quality. Sherali, 1997, Static and dynamic time-space strategic models and algorithms for multilevel rail-car ? eet management. Sueyoshi, 1997, Measuring ef? ciencies and returns to scale of Nippon Telegraph & Telephone in production and cost analyses. Wilhelm, 1997, Prescribing tactical response for oil spill cleanup operations. Athanassopoulos, 1998, Decision support for target-based resource allocation of public services in multiunit and multilevel systems. Berk, 1998, The impact of discharge decisions on health care quality.Brusco, 1998, Personnel tour scheduling when startingtime restrictions are present. Gilbert, 1998, Incentive effects favor nonconsolidating queues in a service system. Laguna, 1998, Applying robust optimization to capacity expansion of one location in telecommunications with demand uncertainty. Lewis, 1998, Staf? ng and allocation of workers in an administrative of? ce. Lipscomb, 1998, Combining expert judgment by hierarchical modeling. Lobel, 1998, Vehicle scheduling in public transit and Lagrangean pricing. Mandelbaum, 1998, On pooling in queuing networks. Reddy, 1998, SPOT: Scheduling programs optimally for television. Shumsky, 1998, Optimal updating of forecasts for the timing of future events.Barnett, 1999, A â€Å"parallel approach† path to estimating collision risk during simultaneous landings. Campbell, 1999, Cross-utilization of workers whose capabilities differ. Frei, 1999, Process variation as a determinant of bank performance. Gardner, 1999, Planning electric power systems under demand uncertainty with different technology lead times. Gawande, 1999, Measures of effectiveness for governmental organizations. Grifell-Tatje, 1999, Pro? ts and productivity. Grosskophf, 1999, Anticipating the consequences of school reform. Krishnan, 1999, Customer satisfaction for ? nancial services. Myung, 1999, Design of communication networks with survivability constraints. Soteriou, 1999, Operations, quality, and pro? ability i n the provision of banking services. van Ryzin, 1999, On the relationship between inventory costs and variety bene? ts in retail assortments. Whitt, 1999, Improving service by informing customers about anticipated delays. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Whitt, 1999, Partitioning customers into service groups. Whitt, 1999, Predicting queuing delays. Ziarati, 1999, A branch-? rst, cut-second approach for locomotive assignment. Brusco, 2000, Optimal models for meal-break and starttime ? exibility in continuous tour scheduling. Johnson, 2000, Decision support for a housing mobility program using a multiobjective optimization model.Park, 2000, Telecommunication node clustering with node compatibility and network survivability requirements. Van Ryzin, 2000, Revenue management without forecasting or optimization. Zenios, 2000, Managing the delivery of dialysis therapy. Aksin, 2001, Modeling a phone center. Bonser, 2001, Procurement planning to maintain both short-term adaptiveness and long-term perspective. Fischetti, 2001, A polyhedral approach to simpli? ed crew scheduling and vehicle scheduling problems. Kara, 2001, The latest arrival hub location problem. Oliva, 2001, Cutting corners and working overtime. Pisano, 2001, Organizational differences in rates of learning. Stojkovic, 2001, An optimization model for the simultaneous operational ? ight and pilot scheduling problem.Lovejoy, 2002, Hospital operating room capacity expansion. Zenios, 2002, Optimal control of a paired-kidney exchange program. Zohar, 2002, Adaptive behavior of impatient customers in tele-queues. Boyd, 2003, Revenue management and e-commerce. Chao, 2003, Resource allocation in multisite service systems with intersite customer ? ows. Deshpande, 2003, A threshold inventory rationing policy for service-differentiated demand classes. Iyer, 2003, A postponement model for demand management. Alagoz, 2004, The optimal timing of living-donor liver transplantation. Avramidis, 2004, Modeling daily arrivals to a telephone call center. Berger, 2004, Long-distance access network design.Felici, 2004, A polyhedral approach for the staff rostering problem. Green, 2004, Improving emergency responsiveness with management science. Ho, 2004, Setting customer expectation in service delivery. Kim, 2004, Managing capacity through reward programs. Lira, 2004, Metaheuristics with local search techniques for retail shelf-space optimization. Sohoni, 2004, Long-range reserve crew manpower planning. Vickery, 2004, The performance implications of media richness in a business-to-business service environment. Whitt, 2004, Ef? ciency-driven heavy-traf? c approximations for many-server queues with abandonments. Aviv, 2005, A partially observed Markov decision pro cess for dynamic pricing.Banker, 2005, Productivity change, technical progress, and relative ef? ciency change in the public accounting industry. 786 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Bapna, 2005, Pricing and allocation for quality-differentiated online services. Campbell, 2005, Hub arc location problems. Cook, 2005, Optimal allocation of proposals to reviewers to facilitate effective ranking. Craft, 2005, Analyzing bioterror response logistics. e Jong, 2005, Antecedents and conseq uences of group potency. Gaur, 2005, An econometric analysis of inventory turnover performance in retail services. Kwasnica, 2005, A new and improved design for multiobject iterative auctions. Naveh, 2005, Treatment errors in healthcare. Netessine, 2005, Revenue management games. Reagans, 2005, Individual experience and experience working together. Terwiesch, 2005, Online haggling at a name-your-ownprice retailer. Wee, 2005, Optimal policies for transshipping inventory in a retail network. Whitt, 2005, Engineering solution of a basic call-center model. Zhao, 2005, Inventory sharing and rationing in decentralized dealer networks.Anderson, 2006, Measuring and mitigating the costs of stockouts. Ata, 2006, Dynamic control of an M/M/1 service system with adjustable arrival and service rates. Bernstein, 2006, Coordinating supply chains with simple pricing schemes. Bolton, 2006, The effect of service experiences over time on a supplier’s retention of business customers. Czerwinski, 2006, Airlines as baseball players. Faraj, 2006, Coordination in fast-response organizations. Gaur, 2006, Assortment planning and inventory decisions under a locational choice model. Huckman, 2006, The ? rm speci? city of individual performance. Lapre, 2006, Organizational learning curves for customer dissatisfaction.Netessine, 2006, Supply chain choice on the internet. Sosic, 2006, Transshipment of inventories among retailers. Su, 2006, Recipient choice can address the ef? ciency-equity trade-off in kidney transplantation. Taylor, 2006, An empirical examination of the decision to invest in ful? llment capabilities. †¢ †¢ †¢ †¢ †¢ Swami, 2001, Play it again, Sam? Optimal replacement policies for a motion picture exhibitor. Garnett, 2002, Designing a call center with impatient customers. Huchzermeier, 2002, The supply chain impact of smart customers in a promotional environment. Johnson, 2002, Performance analysis of split-case sorting systems. Gans, 2003, Te lephone call centers.Barnhart, 2004, Airline schedule planning. Gallego, 2004, Revenue management of ? exible products. Gunes, 2004, Value creation in service delivery. Lariviere, 2004, Strategically seeking service. Su, 2004, Patient choice in kidney allocation. Cachon, 2005, Retail assortment planning in the presence of consumer search. Chen, 2005, Quantifying the value of lead time information in a single-location inventory system. Gaur, 2005, Hedging inventory risk through market investments. Harrison, 2005, A method for staf? ng large call centers based on stochastic ? uid models. Wallace, 2005, A staf? ng algorithm for call centers with skill-based routing.Caggiano, 2006, Integrated real-time capacity and inventory allocation for repairable service parts in a two-echelon supply system. Cooper, 2006, Stochastic comparisons in airline revenue management systems. Elhedhli, 2006, Service system design with immobile servers, stochastic demand, and congestion. Ferguson, 2006, Supply chain coordination for false failure returns. Schwarz, 2006, On the interactions between routing and inventory-management polices in a one-warehouse n-retailer distribution system. Whitt, 2006, The impact of increased employee retention on performance in a customer contact center. Operations Research †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Manufacturing & Service Operations Management †¢ †¢ †¢ †¢ †¢ †¢ †¢ Pinker, 2000, The ef? ciency– quality trade-off of crosstrained workers.So, 2000, Price and time competition for service delivery. Soteriou, 2000, A robust optimization approach for improving service quality. Cachon, 2001, Managing a retailer’s shelf space, inventory, and transportation. Fisher, 2001, Optimizing inventory replenishment of retail fashion products. Heim, 2001, Operational drivers of customer loyalty in electronic retailing. Menor, 2001, Agility in retail banking. †¢ †¢ Barthol di, 1990, Scheduling interviews for a job fair. Berg, 1990, Customer delay in M/G/(in? nity) repair systems with spares. Brown, 1990, Annual scheduling of Atlantic ? eet naval combatants. Daduna, 1990, Exchangeable items in repair systems.Ferland, 1990, Decision support system for the school districting problem. Ford, 1990, Estimating the impact of ef? ciency standards on the uncertainty of the northwest electric system. Gopalan, 1990, Modeling equity of risk in transportation of hazardous materials. Hamblin, 1990, Optimizing simulation for policy analysis in a residential energy end-of-use model. Sherali, 1990, A two-phase decomposition approach for electric utility capacity expansion planning including nondispatchable technologies. Yamani, 1990, Single aircraft mid-air refueling using spherical distances. Altinkemer, 1991, Parallel savings based heuristics for the delivery problem.Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Opera tions Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ 787 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Hof, 1991, A multilevel analysis of production capabilities of the national forest system. Kent, 1991, Natural resource land management planning using large-scale linear programs. Kraay, 1991, Optimal pacing of trains in freight railroads. Kwun, 1991, Joint optimal planning of industrial congeneration and conventional electricity systems. Agnihothri, 1992, Performance evaluation of service territories.Avery, 1992, Optimization of purchase, storage, and transmission contracts for natural gas utilities. Hartley, 1992, Military operations research. Jack, 1992, Design and implementation of an interactive optimization system f or telephone network planning. Klimberg, 1992, Improving the effectiveness of FDA drug inspection. Ng, 1992, A multicriteria optimization approach to aircraft loading. Oren, 1992, Design and management of curtailable electricity service to reduce annual peaks. Stroup, 1992, A fuel management model for the airline industry. Weatherford, 1992, A taxonomy and research overview of perishable-asset revenue management. Wollmer, 1992, An airline seat anagement model for a single leg routine when lower fare classes book ? rst. Ball, 1993, A reliability model applied to emergency service vehicle location. Berge, 1993, Demand driven dispatch. Bradley, 1993, Measuring performance in a multiproduct ? rm. Brumelle, 1993, Airline seat allocation with multiple nested fare classes. Caulkins, 1993, Local drug markets’ response to focused police enforcement. Caulkins, 1993, The on-time machines. Fleurent, 1993, Allocating games for the NHL using integer programming. Franz, 1993, Scheduling med ical residents to rotations. Martin, 1993, Design and implementation of an expert system for controlling health care costs.Rautman, 1993, Scheduling the disposal of nuclear waster material in a geologic repository using the transportation model. Soumis, 1993, A stochastic, multiclass airline network equilibrium model. Terrab, 1993, Strategic ? ow management for air traf? c control. Blanco, 1994, A sea story. Reisman, 1994, Operations research in libraries. Ringel, 1994, A stochastic analysis of state transitions in an air-space management system. Russell, 1994, Devising a cost effective schedule for a baseball league. Vranas, 1994, The multi-airport ground-holding problem in air traf? c control. Weintraub, 1994, A heuristic system to solve mixed integer forest planning models.Barnhart, 1995, Deadhead selection for the long-haul crew pairing problem. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Bitran, 1995, An application of yield management to the hotel industry considering multiple day stays. Brusco, 1995, Improving personnel scheduling at airline stations. Kaplan, 1995, Probability models of needle exchange. Keeney, 1995, Evaluating improvements in electric utility reliability at British Columbia hydro. Peterson, 1995, Decomposition algorithms for analyzing transient phenomena in multiclass queuing networks in air transportation. Richetta, 1995, Optimal algorithms and a remarkably ef? cient heuristic for the ground-holding problem in air traf? c control.Robinson, 1995, Optimal and approximate control policies for airline booking with sequential nonmonotonic fare classes. Barnhart, 1996, Air network design for express shipment service. Bitran, 1996, Managing hotel reservations with uncertain arrivals. Eisenstein, 1996, Separating logistics ? ows in th e Chicago public school system. Maclellan, 1996, Basing airtankers for forest ? re control in Ontario. Rosenthal, 1996, Optimizing ? ight operations for an aircraft carrier in transit. Thompson, 1996, DEA/assurance region SBDC ef? ciency and unique projections. Ahmadi, 1997, Managing capacity and ? ow at theme parks. Bevers, 1997, Spatial optimization of prairie dog colonies for black-footed ferret recovery.Bukiet, 1997, A Markov chain approach to baseball. Day, 1997, Flight attendant rostering for short-haul airline operations. Eppen, 1997, Improved fashion buying with Bayesian updates. Griggs, 1997, An air mission planning algorithm using decision analysis and mixed integer programming. Vance, 1997, Airline crew scheduling. Andreatta, 1998, Multiairport ground holding problem. Bertsimas, 1998, The air traf? c ? ow management problem with enroute capacities. Bixby, 1998, Solving a truck dispatching scheduling problem using branch-and-cut. Caprara, 1998, Modeling and solving the cre w rostering problem. Chatwin, 1998, Multiperiod airline overbooking with a single fare class.Gopalan, 1998, The aircraft maintenance routing problem. Lederer, 1998, Airline network design. Mason, 1998, Integrated simulation, heuristic and optimisation approaches to staff scheduling. Nemhauser, 1998, Scheduling a major college basketball conference. Savelsbergh, 1998, Drive: Dynamic routing of independent vehicles. Gamachea, 1999, A column generation approach for largescale aircrew rostering problems. Hobbs, 1999, Stochastic programming-based bounding of 788 Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ expected production costs for multiarea electric power systems. Keeney, 1999, Identifying and structuring values to guide integrated resource planning at BC Gas. Mingozzi, 1999, A set partitioning approach to the crew scheduling problem. Murty, 1999, The U. S. Army National Guard’s mobile training simulators location and routing problem. Barnett, 2000, Free-? ight and en route air safety. Barnhart, 2000, Railroad blocking. Bashyam, 2000, Service design and price competition in business information services. Feng, 2000, Optimal policies of yield management with multiple predetermined prices.Haight, 2000, An integer optimization approach to a probabilistic reserve site selection problem. Hoffman, 2000, A comparison of formulations for the single-airport ground-holding problem with banking constraints. Smith, 2000, Management of multi-item retail inventory systems with demand substitu tion. Van Slyke, 2000, Finite horizon stochastic knapsacks with applications to yield management. Zenios, 2000, Dynamic allocation of kidneys to candidates on the transplant waiting list. Barnett, 2001, Safe at home? Cai, 2001, Solving large nonconvex water resources management models using generalized benders decomposition. Cordeau, 2001, Simultaneous assignment of locomotives and cars to passenger trains.Feng, 2001, A dynamic airline seat inventory control model and its optimal policy. Henz, 2001, Scheduling a major college basketball conference—Revisited. Baker, 2002, Optimizing military aircraft. Camm, 2002, Nature reserve site selection to maximize expected species covered. Caprara, 2002, Modeling and solving the train timetabling problem. Cooper, 2002, Asymptotic behavior of an allocation policy for revenue management. Cooper, 2002, An illustrative application of IDEA (imprecise data envelopment analysis) to a Korean telecommunication company. Gans, 2002, Managing learn ing and turnover in employee staf? ng. Netessine, 2002, Flexible service capacity. Powell, 2002, Implementing real-time optimization models.Bertsimas, 2003, Restaurant revenue management. Brumelle, 2003, Dynamic airline revenue management with multiple semi-Markov demand. Cohn, 2003, Improving crew scheduling by incorporating key maintenance routing decisions. Deshpande, 2003, An empirical study of service differentiation from weapon system service parts. Erhun, 2003, Enterprise-wide optimization of total landed cost at a grocery retailer. Rajaram, 2003, Flow management to optimize retail pro? ts at theme parks. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Armony, 2004, Contact centers with a call-back option and real-time delay information. Armony, 2004, On customer contact centers with a callback option.Bollapragada, 2004, Scheduling commercials on broadcast t elevision. Bollapragada, 2004, Scheduling commercial videotapes in broadcast television. Borst, 2004, Dimensioning large call centers. Cappanera, 2004, A multicommodity ? ow approach to the crew rostering problem. Gaur, 2004, A periodic inventory routing problem at a supermarket chain. Hamacher, 2004, Design of zone tariff systems in public transportation. Karaesmen, 2004, Overbooking with substitutable inventory classes. Qi, 2004, Class scheduling for pilot training. Zhu, 2004, Imprecise DEA via standard linear DEA models with a revisit to Korean mobile telecommunication company. Armstrong, 2005, A stochastic salvo model for naval surface combat.Ata, 2005, Dynamic power control in a wireless static channel subject to a quality-of-service constraint. Bertsimas, 2005, Simulation based booking limits for airline revenue management. Brown, 2005, A two-sided optimization for theater ballistic missile defense. Chardaire, 2005, Solving a time-space network formulation for the convoy movem ent problem. Dasci, 2005, A continuous model for multistore competitive location. De Vericourt, 2005, Managing response time in a callrouting problem with service failure. Holder, 2005, Navy personnel planning and the optimal partition. Jahn, 2005, System-optimal routing of traf? c ? ows with user constraints in networks with congestion. Maglaras, 2005, Pricing and design of differentiated services.Savin, 2005, Capacity management in rental businesses with two customer bases. Shu, 2005, Stochastic transportation-inventory network design problem. Su, 2005, Patient choice in kidney allocation. Wu, 2005, Optimization of in? uenza vaccine selection. Yang, 2005, A multiperiod dynamic model of taxi services with endogenous service intensity. Zhang, 2005, Revenue management for parallel ? ights with customer-choice behavior. Agur, 2006, Optimizing chemotherapy scheduling using local search heuristics. Bassamboo, 2006, Design and control of a large call center. Cook, 2006, Incorporating mul tiprocess performance standards into the DEA framework. Cordeau, 2006, A branch-and-cut algorithm for the diala-ride problem.Dawande, 2006, Effective heuristics for multiproduct partial shipment models. Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ 789 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Deshpande, 2006, Ef? cient supply chain management at the U. S. Coast Guard using part-age dependent supply replenishment policies. Fry, 2006, Fire? ghter staf? ng including temporary absences and wastage. Ghiani, 2006, The black and white traveling salesman problem. Green, 2006, Managing patient service in a diagnostic medical facility. Mannino, 2006, The network packing problem in terrestrial broadcasting.Marcus, 2006, Online low price guarantees. Marklund, 2006, Controlling inventories in dive rgent supply chains with advance-order information. Netessine, 2006, Revenue management through dynamic cross selling in e-commerce retailing. Perakis, 2006, An analytical model for traf? c delays and the dynamic user equilibrium problem. Romeijn, 2006, A new linear programming approach to radiation therapy treatment planning problems. Washburn, 2006, Piled-slab searches. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Production and Operations Management †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Easton, 1992, Analysis of alternative scheduling policies for hospital nurses.Ernst, 1992, Coordination alternatives in a manufacturing/dealer inventory system under stochastic demand. Schneeweiss, 1992, Planning and scheduling the repair shops of the Deutsche Lufthansa AG. Rajago palan, 1993, Allocating and scheduling mobile diagnostic imaging equipment among hospitals. Malhotra, 1994, Scheduling ? exibility in the service sector. Sainfort, 1994, A pavement management decision support system. Cox, 1995, A new learning approach to process improvement in a telecommunications company. Roth, 1995, Hospital resource planning. Schneider, 1995, Power approximations for a two-echelon inventory system using service levels. Chase, 1996, The mall is my factory.Crandall, 1996, Demand management. Joglekar, 1996, A pro? t maximization model for a retailer’s stocking decisions on products subject to sudden obsolescence. Cachon, 1996, Campbell soup’s continuous replenishment program. Clark, 1997, Reengineering channel reordering processes to improve total supply-chain performance. Harvey, 1998, Building the service operations course around a ? eld project. Kolesar, 1998, Insights on service system design from a normal approximation to Erlang’s delay for mula. Lee, 1998, Effects of integrating order/backorder quantity and pricing decisions. Boronico, 1999, Reliability-constrained pricing, capacity, and quality.Cheng, 1999, Optimality of state dependent (s,S) policies in inventory models with Markov demand and lost sales. Cook, 1999, Service typologies. Dasu, 1999, A dynamic process model of dissatisfaction for unfavorable non-routine service encounters. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Dube, 1999, Adapting the QFD approach to extended service transactions. Hays, 1999, The market share impact of service failures. Kapalka, 1999, Retail inventory control with lost sales, service constraints, and factional lead times. Metters, 1999, Measurement of multiple sites in service ? rms with data envelopment analysis. Nie, 1999, How professors of operations management view service operations.Soteriou, 1999, Resource allocation to impro ve service quality perceptions in multistage service systems. Stewart, 1999, The impact of human error on delivering service quality. Anderson, 2000, A simulation game for teaching servicesoriented supply chain management. Petersen, 2000, An evaluation of order picking policies for mail order companies. Chaouch, 2001, Stock levels and delivery rates in vendormanaged inventory programs. Devaraj, 2001, Product and service quality. Hays, 2001, A longitudinal study of the effect of a service guarantee on service quality. Van Woensel, 2001, Managing the environmental externalities of traf? c logistics. Agrawal, 2002, Multi-vendor sourcing in a retail supply chain.Boyer, 2002, Drivers of Internet purchasing success. Heim, 2002, Service process con? gurations in electronic retailing. Tagaras, 2002, Effectiveness of stock transshipment under various demand distributions and nonnegligible transshipment times. Akkermans, 2003, Ampli? cation in service supply chains. Alfaro, 2003, The value of sku rationalization in practice. Athanassopoulos, 2003, Modeling customer satisfaction in telecommunications. Baker, 2003, The bene? ts of optimizing prices to manage demand in hotel revenue management systems. Cayirli, 2003, Outpatient scheduling in health care. Giloni, 2003, Service system design for the property and casualty insurance industry.Goodale, 2003, A market utility-based model for capacity scheduling in mass services. Green, 2003, An improved heuristic for staf? ng telephone call centers with limited operating hours. Kassinis, 2003, Greening the service pro? t chain. Keizers, 2003, Diagnosing order planning performance at a Navy maintenance and repair organization using logistic regression. Meyer-Goldstein, 2003, Employee development. Mondschein, 2003, Appointment policies in service operations. Roth, 2003, Insights into service operations management. Stewart, 2003, Piecing together service quality. Boyaci, 2004, Supply chain coordination in a market with customer serv ice competition.Craighead, 2004, The effects of severity of failure and customer loyalty on service recovery strategies. Field, 2004, Managing quality in the e-service system. Gavish, 2004, Dynamic policies for optimal LEO satellite launches. 790 †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 –790,  © 2007 Production and Operations Management Society †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Hur, 2004, Real-time work schedule adjustment decisions. Jack, 2004, Volume ? exible strategies in health services. Lapre, 2004, Performance improvement paths in the U. S. airline industry. Napoleon, 2004, The creation of output and quality in services.Sampson, 2004, Practical implications of preference-based conference scheduling. Tsay, 2004, Channel con? ict and coordination in the ecommerce age. Tsikriktsis, 2004, Adoption of e-processes by service ? rms. Chakravarthy, 2005, Optimal workforce mix in service systems with two types of customers. Gaur, 2005, In-store experiments to determine the impact of price on sales. Miller, 2005, A learning real options framework with application to process design and capacity planning. Anderson, 2006, Stochastic optimal control for staf? ng and backlog policies in a two-stage customized service supply chain. Berling, 2006, Heuristic coordination of decentralized inventory systems using induced backorder costs.Boyer, 2006, Analysis of effects of operational execution on repeat purchasing heterogeneous customer segments. Chambers, 2006, Modeling and managing the percentage of satis? ed customers in hidden and revealed waiting line systems. Ferguson, 2006, Information sharing to improve retail product freshness of perishables. Hays, 2006, An extended longitudinal study of the effects of a service guarantee. Rajamani, 2006, A framework to analyze cash supply chains. Sampson, 2006, Foundations and implications of a proposed uni? ed services theory. Whitt, 2006, Staf? ng a call center with uncertain arrival rate and absenteeism. References Gupta, S. , R. Verma, L. Victorino. 2006.Empirical research published in Production and Operations Management (1992–2005): Trends and Future Research Directions. Production and Operations Management 15(3) 432– 448. Karmarkar, U. 2004. Will you survive the services revolution? Harvard Business Review 82(6) 100 –107. Pannirselvam, G. P. , L. A. Ferguson, R. C. Ash, S. P. Siferd. 1999. Operations management research: An update for the 1990s. Journal of Operations Management 18(1) 95–112. Roth, A. V. , L. J. Menor. 2003. Insight into service operations management: A research agenda. Production and Operations Management 12(2) 145–164. Spohrer, J. , P. Maglio, J. Bailey, D. Gruhl. 2007. Steps toward a science of service systems. Computer 40(1) 71â€⠀œ77.

The Detrimental Effects of Smoking Essay - 956 Words

One can have the necessary servings of fruit and vegetables, or exercise daily but healthy actions mean little if one continues to smoke. The message, â€Å"don’t smoke, it’s bad† might be a clichà © now, but not everyone has given it the attention it requires. When one puts the killing thing in their mouth, and lights it, they are giving the cigarette the power to do the killing. Smoking is one of the greatest causes of disease and death worldwide due to the infinite amount of harsh, and injurious chemicals inhaled. There are more than 4000 chemicals in tobacco smoke, many of which are poisonous and a minimum of 60 of those chemicals are cancerous. When the tobacco smoke is exhaled, there is some tar that is placed in the lungs and the tiny hair†¦show more content†¦The researchers were also focusing on explaining why secondhand smoking has half the risk of smoking 20 cigarettes per day and it’s correlation with heart disease. The researchers ca rried out five sets of analyses using published data. First, they analyzed 19 acceptable studies on the risk of ischaemic heart disease in lifelong non-smokers who live with a smoker and those who don’t live with a smoker. They saw that non-smokers who live with smokers increased their exposure both inside and outside the home. The researchers divided statistics on the never smokers according to whether their spouses currently smoked or had never smoked, disregarding ex-smoker spouses. They calculated the average risk according to age and sex. Furthermore, to determine the risk associated with low dosage of smoking, the researchers analyzed the dose response relation between smoking and ischaemic heart disease from studies of men who were selected due to their large size. In each study, the smoker had been divided into three or four categories according to the number of cigarettes smoked. In the third analysis, the researchers determined how much of the excess risk of ischae mic heart disease is reversible many years after stopping smoking. Fourthly, because people exposed to environmental tobacco smoke eat less fruit and vegetables, this is associated with an increased risk of ischaemic heart disease. Finally, platelet aggregation was another actor that could’ve had an impact on theShow MoreRelatedWith The Increase In Access To Scientific Research And1288 Words   |  6 Pagesresearch and media, people today are faced with a dual standard on the issue of smoking tobacco. It is stigmatized to be irresponsible and detrimental to health, yet the â€Å"cool† characters on movies and televisions are shown smoking cigarettes. In some cases, smoking is also seen as a path to adulthood. But due to smoking’s overwhelming detrimental effects on the smoker and the people around him or her, the â€Å"coolness† of smoking should be reconsidered as a moral failing instead. Although the idea of sinsRead MoreShould Smoking Be Public Places ?1055 Words   |  5 Pagesâ€Å"Smoking is hateful to the nose, harmful to the brain, and dangerous to the lungs.† -King James I, royalty. Picking up a cigarette, is equivalent to putting a limitation on life. Sadly, numerous people will perform this activity anywhere they are, even where there are signs that read â€Å"no smoking.† Prohibit smoking in public places due to the fact that it can affect others health, pregnancy, and even harm their own body. People should be more aware of the effects smoking has on everyone, not justRead MoreSmoking Is Harmful Or Harmful? Essay1721 Words   |  7 PagesAbstract: Smoking is obviously harmful to one’s health. The smoke inhaled never leaves the body as it found it. Nicotine in the smoke is very addictive. Engaging in this dangerous act at an early age is far more dangerous to a teenager’s life and trims out at least ten years of their future lives by causing premature deaths. As we take a few steps back into the origin of smoking, the reasons the ancients held for it and the recent effects disclosed related to smoking, it is expected that the teenagerRead MorePersuasive Essay On Smoking707 Words   |  3 PagesThe sound of a cough rings throughout the park. The foul stench of thousands of chemicals wafts through the air. Peering around, the culprit is spotted; a man smoking on a nearby bench. Smoking has long since been regarded as one of the number one avoidable causes of death (Pietrangelo Cherney, 2017). Tobacco is one of the most widely-used recreational drugs in the world and although most countries put age restrictions on its use, over a billion adults smoke tobacco legally every day. As wellRead More Smoking and The Human Body Essay examples1467 Words   |  6 Pages Smoking is a bad habit which plagues the young, as well as the old. It is the largest source of preventable mortality in North America1. Not only does smoking lead to an early grave, but it can also influence ones daily life. Many studies have revealed links between smoking and reduced endurance capacity2. Nicotine, the addictive agent found in cigarettes, can also be used to control weight gain. Both of these factors can have considerable effect on the sporting world. There have been many studiesRead MorePrevention And Treatment Of Periodontal Disease1607 Words   |  7 Pagesoverhangs and orthodontic appliance. Systemic risk factors include diabetes, genetic and smoking. Smoking is an important risk factor for the initiation and progression of periodontal diseases and a number of researches have demonstrated the detrimental effect of smoking on patient’s periodontal status as well as their response to periodontal treatment. Content of cigarette Smoking has widespread systemic effects as it contains over 4000 toxic chemicals including Benzene, Formaldehyde and Ammonia.Read MoreIt Is Never Too Late To Quit Smoking. Smoking Is A Habit1348 Words   |  6 PagesIt is never too late to quit smoking. Smoking is a habit that many Americans have even into their old age. However, smoking is not a healthy habit it effects your brain, heart, lungs and throat, it can cause cancer, as well as COPD. Not only does smoking lead to chronic diseases, but has many effects on the aging process. In older adults, they see a lower quality of life due to a lifelong of smoking. Although smoking in old age has become less popular, the generation of baby boomers is going to changeRead MoreThe Harmful Effects Of Smoking And Smoking1380 Words   |  6 Pagestime they light a smoke. Some of the harmful effects of smoking include various potentially lethal diseases to the smoker and others exposed to secondhand smoke, the sinful addiction caused by a ke y ingredient in cigarettes, and social issues smoking causes for smokers and their loved ones. Smoking should be prohibited completely because of the harmful physical and social effects it has on smokers and the non-smokers they associate with. First of all, smoking creates a number of health problems for smokersRead MoreThe Unhealthy Lifestyle1214 Words   |  5 Pagescancer each year. It is estimated that cigarette smoking explains almost 90% of lung cancer risk in men and 70 to 80% in women†. (Walser, et al., 2008).An unhealthy lifestyle is one of the major contributors to almost every disease, illness and health issue that we are facing in this country and the whole world today as well. It becomes worse in the Malaysian society. There are several unhealthy lifestyles among Malaysians: bad eating habits, smoking habits and bad social habits. One of the examplesRead MoreTobacco Addiction : The Strong Craving For The Addictive Substance Nicotine1356 Words   |  6 Pagesthe country, and its effects are one of the leading causes of death in the United States. I have had many family members develop serious health concerns due to their tobacco addiction and know personally what a horrible thing it is. All of my grandparents have smoked in the past and two of them have serious problems that came from the effects of their tobacco addiction. Tobacco addiction is a serious problem, so in this essay I will be expanding on it, and its many causes, effects and treatments.

Poverty, By Oliver Twist - 1886 Words

The tattered-greasy haired girl rummages through the rancid garbage looking for anything to fill the empty void in her growling stomach. While rummaging she finds a piece of moldy bread and devours it without a second thought. Her undoing correlates to Oliver’s poverty-stricken life throughout the novel. There are many themes throughout this novel, but one of the more outstanding ones is poverty. It is understood that no matter how hard an individual can work their background and how they come about always comes back and bites them. Within Oliver Twist Oliver’s background of poverty plays a major role on how he is introduced to the world and it is also a basis of his value to society and how he is treated. In the novel Oliver Twist,†¦show more content†¦Furthermore, it depicts the many faults to society on how the poor are looked at. Many people look at homeless or panhandlers and hate them, because of their â€Å"laziness† without realizing what got the m there, such as Oliver he was put into the coffin makers home and valued at lesser than the dog just because of where he came from and how he was conceived. It is evidently obvious of the social class gap, and how poverty and high class individuals continue to keep the gap from closing. One of the many examples demonstrated would be Fagin and how he not only treated the boys, but what he had taught many of them. When Oliver is being chased down with people repeatedly yelling â€Å"Stop thief! Stop thief!† for a crime that he did not commit, further shows just how the society is (Dickens 83). Due to a member of the higher class Oliver is chased and hit just because the old thinks that it is him who pickpocketed him. It is evident when no one asks about details of the crime or is the old man was sure that it was Oliver that this normally happens and kids can be thrown into jail for a crime that they did not commit just because it is their word against an individual with moneys word. The continuous play on poverty and class is used in many different ways within the novel in order aid in conveying the message of unfairness of the livi ng conditions ofShow MoreRelatedConsequences Of Poverty In Oliver Twist By Charles Dickens1306 Words   |  6 Pages Oliver twist is one of the well known novel during the Victorian era. Charles Dickens, a nineteenth century writer mentions the the story of the young boy named Oliver twist in England and the advantures that happen to him.the novel theme up with many interrelated ideas.it is concentrated with the miseries of poverty and the spread of its degrading effects through society,Many evils are awaken in the society because of poverty for instance hunger, homelessness illiteracy etc.which was shown clearlyRead MoreAnalysis Of Charles Dickens s Oliver Twist 1539 Words   |  7 PagesDickens illustrates how people facing poverty are treated as criminals by the Victorian society and may cause them to be forced down the path of crime. He demonstrates this theory throughout his novel Oliver Twist. Oliver Twist is a novel about a ten year old orphan in the nineteenth century wh o is forced into labour at a workhouse. Dickens highlights the conditions of the workhouse to display the struggle one bares in order to survive. He uses the characters Oliver and Nancy to demonstrate people whoRead More`` The Pale Face Of A Young Woman `` By Charles Dickens974 Words   |  4 Pagessurvive. Poverty was a force that struck Victorian England with all of its might. Poverty is the state of being extremely poor and unable to provide for oneself. Trials and tribulations that one who is poverty stricken may encounter are vividly demonstrated in Charles Dickens’ novel Oliver Twist. Questions to consider when trying to understand this common lifestyle during the Victorian Era would be who lived in poverty, what was their lifestyle, and what were their living conditions. Since poverty wasRead MoreObstacles Faced By Oliver Twist1073 Words   |  5 PagesYoung ENG 3U 7 June 2017 Obstacles of Poverty in Oliver Twist There are seven billion people in the world today, and half of the global population lives in poverty. Poverty means more than just a state of being destitute. It means that people who are in poverty lack opportunities, choices in life, resources, as well as access to things that are important and crucial in an average person’s life. Poverty has been around since the creation of the world and the beginning ofRead MoreEssay on The Abuse of the Poor in Oliver Twist by Charles Dickens968 Words   |  4 PagesThe Abuse of the Poor in Oliver Twist by Charles Dickens Charles Dickens shows notable amounts of originality and morality in his novels, making him one of the most well-known novelists of the Victorian Era and preserving him through his great novels and short stories. One of the reasons his work has been so popular is because his novels reflect the issues of the Victorian era, such as the great disregard of many Victorians to the situation of the poor. The reformation of the Poor Law in 1834Read MoreCharles Dickens Oliver Twist1150 Words   |  5 PagesOliver Twist, one of Charles Dickens greatest novel written in 1838, portrays the despotic social scenario of England at that time. The novel’s substitle is The Parish Boy’s Progress, which is a satirical depiction of an orphan boy, Oliver, who suffers from the miserable behavior of the authorities charged to care for orphan children. Oliver eventually becomes involved with a gang of criminals (Frank 19). It shows how a young mind gets manipulated by evil just because he suffers from the crueltyRead MoreCharles Dickens Biography1626 Words   |  7 PagesHe is living proof of childhood corruption and portrays himself as his young, mischievous, and perplexed characters Oliver Twist and David Copperfield. He proves that he is a product of the Victorian era as he brings attention to the childhood cruelty, the less fortunate in an English society, and the unwealthy dysfun ctional families of the early Victorian time period. Charles Dickens reflects these and other issues as he brings to life the realism of writing. While others were writing about theRead MoreOliver Twist: The Battle for Morality831 Words   |  3 PagesThe Battle for Morality in Oliver Twist In Oliver Twist, author Charles Dickens attacks the decomposing morals of Victorian society and law in the form of writing. He addresses major social conflicts and struggles between the rich, who hold positions of power, and the poor and working class who fight for economic justice. In addition, the book is representative of the need for moral values based on the author’s believe that people should not be oppressed, that every person deserves a chance. TheRead MoreEssay on The Theme of Childhood in Oliver Twist778 Words   |  4 PagesDoes Dickens present the theme of childhood in Oliver Twist. This essay shows the theme of childhood in Charles Dickens in the book Oliver Twist. Oliver Twists story begins with his birth in a workhouse. His mother dies shortly after giving birth to him, though long enough to kiss him on the forehead. As an illegitimate workhouse orphan Oliver seems doomed to a life of misery. Though deprived of education, affection and adequate food, Oliver still manages to triumph from rags to riches,Read MoreOliver Twist By Charles Dickens1370 Words   |  6 PagesOliver Twist was written by Charles Dickens, English writer and social critic. He is known as the greatest novelist of the Victorian era. It was his second novel and was finished in September 1838. Dickens was writing two novels at the same time, The Pickwick Papers and Oliver Twist. Oliver Twist, tells of the complicated life of an orphan, Oliver, living in the streets of London. The story was inspired by Dickens childhood poverty where he had to get by on his own and earn his own way. Dickens

The Meaning of Diversity - 988 Words

The true meaning of valuing diversity is to respect and enjoy a wide range of cultural and individual differences, thereby including everybody,† according to Andrew J. DuBrin. People are being discriminated because of how they differ from others. A person who had a different color of skin would be treated unfairly. A person who had a sexual interest to the opposite sex would be bullied. A person who had a different way of religion would be teased. People in a diversity group would be expected of others, and people would treat them differently. However, there are people who have worked for greater diversity in American and World history. The true meaning of diversity is to respect our and others’ similarities and differences. One of the†¦show more content†¦Department of Education in Washington D.C., reported that nearly one in three students between the ages of 12 and 18 were bullied in school according to the article, â€Å"Bullying†. Bullying can happen often at school, and can lead to teasing also. According to the article, the results of bullying are serious. Studies have found that bullying may cause depression, absenteeism, poor academic performance, or all of these. Students who are bullied may feel that there is no way out and may harm themselves†. Stereotypes are hurtful, and bullying is harmful. Bullying or teasing can occur because of stereotypes or prejudice. Sadly, teen suicide can also occur from bullying. â€Å"A Yale School of Medicine study of children in 13 countries (2008) found signs of a connection between bullying, being bullied, and suicide,† according to the article â€Å"Bullying.† In conclusion, others’ should recognize their similarities not their differences. The official definition of diversity is the state of being different. Diversity means accepting a variety of peoples’ characteristics to me. I believe others can deal with diversity if they learn to accept it. Racism, sexual orientation, and religion are three important groups of diversity. People like Harvey Milk and Martin Luther King Jr. have worked for people to love others for who they are. They want people to see others differently. Kids should be comfortable in an environment even if they differ from others. Bullying and stereotypes areShow MoreRelatedThe Meaning of Diversity Among the Professorate—A Literature Review600 Words   |  3 PagesThe Meaning of Diversity Among the Professorate—A Literature Review Different aspects of diversity in higher education are an ongoing topic of debate. In order for us to address the issue of diversity, we need to understand what diversity means. This paper reviews a study used at the University of Florida to assess their faculty’s meaning of diversity. It also looked at the faculty’s openness to diversity and the effect diversity has had on them. Researchers at Weber State University could useRead More The Rich Diversity of Meanings of the Pardoners Tale Essay5609 Words   |  23 PagesThe Rich Diversity of Meanings of the Pardoners Tale Chaucer’s innovation in the Pardoner’s performance tests our concept of dramatic irony by suggesting information regarding the Pardoner’s sexuality, gender identity, and spirituality, major categories in the politics of identity, without confirming that information. Our presumed understanding of the Pardoner as a character lacks substantiation. As we learn about the Pardoner through the narrator’s eyes and ears, we look to fit the nobleRead MoreP1 – Explain the Range of Meanings Attached to Citizenship, Diversity and the Associated Terminology1297 Words   |  6 PagesP1 – Explain the range of meanings attached to citizenship, diversity and the associated terminology Racism Racism is prejudice or discrimination directed against someone of a different race based on such a belief. An example of racism in the public services comes from a news report on channel 4 earlier this year. The report tells how there has 120 racism cases in the Metropolitan Police over the past decade, but only one officer was dismissed as a result. This shows that racism is common inRead MoreNuclear Family: Definition, Advantages Disadvantages993 Words   |  4 Pagesa clear division of labour. Meaning the men are the instrumental role (breadwinner) and the women are the expressive role (domestic and caring/childcare). Over time this has changed and the nuclear family as become less dominant, some sociologists agree with this such as Rapport, however some strongly disagree and believe that the nuclear family is the best type of family, such as the New Rights. Rapport argue there’s many more factors causing more family diversity and how this means the nuclearRead MoreCultural Diversity and Communication Barriers1482 Words   |  6 PagesOrganizations Topic: Cultural diversity and communication barriers Instructors name: Robert Lindquist Date submitted 29 September 2010. Cultural diversity is the power which motivates the development of the thing that makes us different. Cultural diversity is the economic growth, which means leading a more fulfilling emotional, moral and spiritual life. It captures the culture principles, which provide a sturdy basis for the promotion of cultural diversity. Cultural diversity is an asset that is necessaryRead MoreThe Power of Cultural Diversity Essay1491 Words   |  6 PagesCultural Diversity Cultural diversity is a powerful standard in human nature that stimulates the development of the stimuli that makes people worldwide diverse. It is the commercial growth, which means leading a more pleasantly passionate, ethical and spiritual life. It grasps the primary principles, which gives a solid foundation towards the elevation of cultural diversity. It is an advantage that is crucial for the reduction of poverty and the success of ecological growth. In cultural diversity, communicationRead MoreCultural Diversity and Communication Barriers1490 Words   |  6 PagesOrganizations Topic: Cultural diversity and communication barriers Instructors name: Robert Lindquist Date submitted 29 September 2010. Cultural diversity is the power which motivates the development of the thing that makes us different. Cultural diversity is the economic growth, which means leading a more fulfilling emotional, moral and spiritual life. It captures the culture principles, which provide a sturdy basis for the promotion of cultural diversity. Cultural diversity is an asset that is necessaryRead Moreworkplace diversity paper1115 Words   |  5 Pagesï » ¿ Benefits of Workplace Diversity In the 21st century, workplace diversity has enhanced organization performances and communication skills which benefited the organizations to become successful businesses. Increasing adaptability in the workplace, having to value diversity, and executing more effectively are three benefits of workplace diversity. Organizations most definitely have the ability to embrace their workplace diversity by helping their employees realize the benefits that enhances the businessRead MoreImpact Of Diversity On Campus Impact On Academic And Social Effects1413 Words   |  6 Pagescommon expectation nowadays at schools, colleges, and workplaces to be able to respect diversity, speak multi languages and communicate in a highly skilled manner. Humankind and society demand a successful intercultural communication to survive. Having the understanding of communication among people from different regions, languages, and cultures is critically important. For instance, 500 companies advocate that divers ity is essential for the bottom line and came out with agreement to support race- basedRead MoreCommunication Is The Way Of Communication1476 Words   |  6 Pagescommunication can be interpreted ranging, but not limited to nonverbal communication to systems of symbols (Survey of Communication Study/Chapter 2 - Verbal Communication, 2000). During this course, I have acquired a comprehensive understanding of the meaning of Communications, and how it is interpreted into our daily lives. Not only that, but during week two of this course, we set personal goals that we wanted to achieve by the end of the quarter. Being a Nursing major, communication is crucial, especially

Romeo and Juliet overall Essay Example For Students

Romeo and Juliet overall Essay Romeo and Juliet overall is a brilliant piece of drama but in particular the most dramatic scene is Act 1 Scene 5, this is because the mixed emotions of love and hate which keeps the audiences attention and keeps them interested. At the start of the play we see the feud between the two families The Capulets and The Montagues and get to know some of the main characters and their attitudes, this brings the audience in straight away which is a good way to start the play. The next main part of the play I think is when Romeo enters and is talking with Benvolio about his love for Rosaline and that she does not love him back this is shown through his speech like when he says Out of her favour, where I am in love. I think this is an important part of the play as we learn how Romeo is very romantic and that he is in love with being in love. This leads onto scene two where Paris and Lord Capulet are discussing arranged marriage plans for Paris and Juliet and that they shall meet at the ball. The next important scene is scene 4 as this is where Romeo discusses his dream he had with Mercutio and Benvolio, at first Mercutio mocks him but then Romeo explains that if he does go to the ball it will somehow end up in his death, Romeo expresses this by saying that: I fear, too early: for my mind misgives some consequence yet hanging in the stars shall bitterly begin his fearful date with this nights revels and expire the term of a despised life closed in my breast by some vile forfeit of untimely death. This is also Dramatic Irony as some of the audience would of known that this is where he meets Juliet and they end up killing themselves. This is good as we now know that Romeo and Juliet are both going to be at the ball, so in the next scene at the ball we are going to expect them to meet and fall in love. Act 1 Scene 5 This scene is started off at a hall in Capulets house where two servants are preparing for the ball, the servants are very busy and doing a lot of work this shows the significance of the party as they obviously know the importance to Capulet as this where Juliet is supposed to fall in love with Paris. Then enters Capulet and the ball has started he straight away is welcoming his guests and trying to be the good host by joking and chatting with his guest as they enter. This is a good way to start this scene as straight away the mood has changed from Romeos speech at the end of Scene 4 which was quite depressing to a more happy and joyful scene where everyone is enjoying themselves. This leads onto one of the most significant parts of this scene and in a matter of fact the whole play where Romeo and Juliet meet. Before they meet Romeo spots Juliet and ask one of the servants who she is but the servant replies I know not, sir this adds to the dramatic irony as the audience already know who she is from earlier in the play. Romeo then starts speaking in a soliloquy about Juliet and how beautiful she is. He uses terms like a rich jewel in an ethiopes ear which basically means she stands out and beauty too rich for use, this soliloquy has much exaggeration to describe Juliets beauty and also is very rich in imagery so the audience can imagine what Juliet looks like and how beautiful she is, both of these features are very important because when this play would have first been shown in the theatre Juliet would have been played by a man so the characters speech would have had to shown the audience that the love was real. The manner in which Romeo is in love now totally differs to earlier in the play when he was in love with Rosaline, when Romeo was in love in love with Rosaline was more courtly love (being in love with love) which is shown by all the oxymorons he uses to describe his love like when he describes love as Love is a smoke raised with the fume of sighs whereas now he is describing is love of Juliet and not what it is like to be in love. How does death dominate in Shakespeare's Hamlet EssayHave not saint lips and holy palmers too? and Juliet replied to play along: Ay, pilgrim lips that must be used in prayer This Religious imagery reinforces for the audience the purity and seriousness of their love, unlike Rosaline Juliet shows she is interested by carrying on with the extended metaphor and after the 14th line they even start off another sonnet but is interrupted when the nurse enters. When the nurse enters actually turns out to be quite an important part of the play, as through her both Romeo and Juliet learn about each others backgrounds, as she enters and says to Juliet your mother craves a word with you Romeo intervenes and asks the nurse who her mother is it is then when the nurse replies shes the lady of the house of course that means Juliet is a CAPULET when Romeo figures this out his reaction his mainly shock and then turns to grief which is shown by him saying: Is she a Capulet? O dear account! My life is my foes debt. This means that he owes his life to his enemy. Juliets response is very ominous that she has fallen in love with her only enemy, her rhyme separates her inner thoughts (for the audience) from her conversation with the nurse, this is much worse when she first feared my grave is like to be my wedding bed she thought that she would die if he was already was already married, this is an ironic anticipation of whats to come. These reactions were much different as Romeo was just a single thought but Juliets was much deeper. This creates much tension for the audience because they could now think they might not get together. Conclusion There are many reasons why I think Act 1 Scene 5 is dramatically effective and in this part of the essay I am going to look at what they were and how they made this scene more effective. The first and personally my main reason Im going to discuss is the use of different language to separate the characters with more stature like Capulet from the lower class characters like the servants. Also Shakespeare has made very good use of language rich in imagery so the audience could visualise Juliet I think this is also very important because when this play would have first been shown Juliet would have been played by a man so its good that the audience would be able to imagine what the young beautiful girl would have looked like. The next feature of this scene that makes it dramatically effective is the sudden and many mood changes, the changes of mood from love to hate fits in perfectly with the theme of the play as the love is about Romeo and Juliet two star-crossed lovers and the hate is between the two rivalling families The Capulets and The Montagues. This theme was very effective and still is, it was so effective back in Elizabethan times its been used up to now and is still in modern day television programmes like Eastenders, this shows that it is very effective to engage audience and also keeps the storyline from getting boring. The way Shakespeare uses dramatic irony in many places in this scene and in the rest of the play makes the audience get into the play more because they want to see if the character that does not know what they know finds out which makes a cliff hanging effect as it makes the audience think will they find out? There are also the littler features in the play like the religious imagery used in Romeo and Juliets sonnet that keeps the play from getting dull and reinforces the seriousness of the love that they both share. I think this scene is crucial to the rest of the play and must engage the audience because it sets the scene for the rest of the play.

International Borders Have Always Been Centers Of Conflict, And The U.

International borders have always been centers of conflict, and the U.S.-Mexican border is no exception. With the European colonizing the New World, it was a matter of time before the powers collided. The Spanish settled what is today Mexico, while the English settled what is to day the United States. When the two colonial powers did meet what is today the United States' Southwest, it was not England and Spain. Rather the two powers were the United States and Mexico. Both Counties had broken off from their mother countries. The conflict that erupted between the two countries where a direct result of different nation policies. The United States had a policy of westward expansion, while Mexico had a policy of self protection. The Americans never had a written policy of expansion. What they had was the idea of "Manifest Destiny." Manifest Destiny was the belief that the United States had the right to expand westward to the Pacific ocean. On the other hand, Mexico was a new country wanting to protect itself from outside powers. Evidence of U.S. expansion is seen with the independence of Texas from Mexico. The strongest evidence of U.S. expansion goals is with the Mexican-American War. From the beginning, the war was conceived as an opportunity for land expansion. Mexico feared the United States expansion goals. During the 16th century, the Spanish began to settle the region. The Spanish had all ready conquered and settled Central Mexico. Now they wanted to expand their land holdings north. The first expedition into the region, that is today the United States Southwest, was with Corando. Corando reported a region rich in resources, soon after people started to settle the region. The driving force behind the settlement was silver in the region. The Spanish settled the region through three major corridors; central, western and eastern. The first settlements were mainly through the central corridor. The Spanish went thorough what is now the modern Mexican state of Chihuahua into the U.S. state of New Mexico. Eventually the Spanish established the city of Santa Fe in 1689. The eastern corridor was through modern day Texas and led to the establishment of San Antonio. The eastern expansion was caused by the French expansion into modern day Louisiana. The Spanish crown wanted a buffer between the French in Louisiana and central Mexico. The last corridor of expansion was in the west, through the sea, which led to the establishment of San Diego in 1769 and Los Angles in 1781. The Spanish were not the only European power to colonize the new world; French, English and the Dutch also settled North and South America. The Spanish and the French settled what is present day U.S.-Mexico border region. The French settled modern day U.S. midwest, while the Spanish settled present day Mexico and U.S. southwest. As time went on, European influence in the region diminished.. The French sold there claims to the United States, in 1803 with the Louisiana Purchase. Mexico gained independence from Spain in 1821. Once the United States bought the Louisiana Purchase, western expansion began. This set the stage for major conflict in the region. The United States gained independence from England in 1775. After 1775, the Americans started to expand west. By the time Mexico gained independence, the United States had reached the Mexican frontier. Mexico needed to protect its northern borders. To protect the border region, Mexico needed to populate the area. Mexico continued the policy started by Spain of allowing Americans to settle Texas. The Americans had to follow Mexican law, religion and customs. The settlement of Texas played into the United States' expansion plans. Eventually Mexico City closed Texas from more Americans from entering. This angered the Americans wanting to enter and Americans already living in Texas. Texas revolted from Mexico in 1833. Mexicans did live in Texas, and fought for the independence of Texas. The majority of Texans were Americans and fought for their independence. After the war the Americans intentionally or non-intentionally forced most Mexicans out of Texas. The ones that stayed faced racial tensions that continue to today. After gaining independence from Mexico, Texas wanted to join the United States immediately. The U.S. Congress voted against Texas from joining the Union. Congress was worried that annexation of Texas would anger Mexico. Mexico had never officially recognized Texas as independent. Congress was concerned that annexation would start a war with Mexico. Mexico's repose to American annexation was not the only factor in deciding against annexation. If Texas was to become a state, it would be